Shopify order lookup
Let the mascot answer 'where is my order?' questions — with verified identity so order details are never leaked.
What it does
"Where is my order?" is the single most common support question in ecommerce. With order lookup enabled, the mascot answers it directly in chat — order status, fulfillment state — without a ticket, an email thread, or your time.
How verification works
Order details are sensitive, so lookup requires verified identity, not just a claimed email:
- If your storefront knows who's logged in, you can pass a verified identity to the widget via the
data-yk-*attributes (see the widget attributes reference) — typically an HMAC-signed user reference generated by your backend. - An unverified visitor who just types "my email is x@y.com" will not get order details. The mascot offers the escalation path instead.
This is deliberate: convenience never outranks not leaking a customer's purchase history.
Setup
- Connect your Shopify store (Connections → Shopify, or install via the Shopify app).
- Enable order lookup in the connection settings.
- If you want logged-in customers verified automatically, add the signed identity attributes to your embed — your developer will need the widget attributes reference.
Privacy notes
Credentials for your store connection are encrypted at rest, and lookups are scoped to the single verified customer — the mascot cannot browse your order book. See security.