Connections: helpdesk, CRM & Slack
Route Yokaify escalations and leads into the tools your team already uses — helpdesks, CRMs, Slack, or any endpoint via webhooks.
What you can connect
- Helpdesks — route escalations into your existing support queue (Gorgias, Zendesk, and Freshdesk connections are configured under Connections), so a mascot handoff becomes a ticket your team already knows how to work.
- Notifications — get pinged when something needs a human: new escalation, new lead. Email alerts are configurable per event type under alerts & notifications.
- Webhooks — the universal option. Subscribe any endpoint to
lead.created,escalation.created,assist.fired, orconversion.recordedand build whatever routing you want. Full payload reference: webhooks.
Honest status
We list integrations by what they do today:
| Integration | Status |
|---|---|
| Webhooks (all events) | Live |
| Helpdesk connections (Gorgias, Zendesk, Freshdesk) | Live in dashboard |
| Email notifications per event | Live |
| Shopify customer-record sync | Coming soon (Q4 2026) |
| Zapier | Coming soon (Q4 2026) |
| Klaviyo / Mailchimp / HubSpot sync | Coming soon |
Until a native sync ships, webhooks cover the same ground — lead.created fires with the lead's details the moment it's captured, and most CRMs and email tools accept inbound webhooks directly or via their own automation features.
Setup
- Open Connections in the dashboard.
- Pick the tool and follow the connect flow (helpdesks authenticate; webhooks ask for a URL and give you a signing secret).
- Choose which events the connection should receive.
- Send a test delivery and check the delivery log — every attempt is recorded with its status so you can debug without guessing.