Managing knowledge
Control exactly what the mascot knows: crawled pages, manual Q&A entries, the Ask AI tester, and automatic re-syncs.
Crawled pages
Point Yokaify at your site and it crawls your pages into the knowledge base. Under Knowledge → Pages you can see every crawled page, when it was last synced, and enable or disable individual pages — disabled pages are never used in answers.
- Automatic re-sync: your site is re-scanned on a regular cadence so answers stay current when you change a shipping policy or product page. Sync completions (and failures) appear in the notification feed.
- Scope control: only what you point it at gets crawled. The mascot answers from this content and nothing else — see answers & grounding.
Manual knowledge entries
Some facts aren't on any page — holiday shipping cutoffs, wholesale terms, "do you ship to X?". Add these as manual entries: short Q&A-style snippets the mascot uses alongside crawled content. Manual entries are live in answers immediately after saving, which makes them the fastest fix when you spot a bad answer in the Inbox.
Test before your visitors do
Ask AI is a private tester inside the dashboard: type any question a visitor might ask and see exactly how the mascot would answer with the current knowledge. Use it after every significant content change.
The improvement loop
- Read Inbox conversations where the mascot struggled.
- Add or fix the knowledge (manual entry for speed, page content for permanence).
- Verify in Ask AI.