Answers from your store, not the internet
Every reply is grounded in your own content — the pages you point it at and the facts you add. Yokaify will not invent a returns policy, guess a price, or improvise. When it isn’t sure, it says so and brings in a human.
no source → no claim → human handoff
See it working
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It knows what page they are on
A question like “does this run small?” is answered about the exact product being viewed — not generically. The widget carries page context into every reply, so answers land where the attention already is.
Grounded in what you feed it
Point Yokaify at your pages and policies — they are ingested, chunked, and embedded into its knowledge. Every answer traces back to your own content, and when the knowledge is not there, it says so and hands off to a human instead of guessing.
It refuses to make things up
Ask it something outside your content and it will not improvise — it says it does not know and offers a human. That restraint is what makes the answers you do get trustworthy.
What you get
Grounded by design
The mascot answers from your crawled pages and manual knowledge entries — nothing else. Your content is the boundary of what it will claim.
Page-aware context
It knows which page the visitor is on. “Does this come in blue?” gets answered about the product being viewed, not a generic response.
Knows when to stop
Low confidence triggers honesty: the mascot admits it doesn’t know and offers follow-up or a human handoff — never a confident-sounding guess.
Always current
Your site is re-scanned on a regular cadence, and manual entries go live in answers immediately — fix a bad answer in under a minute.
Test privately first
The Ask AI tester in the dashboard shows exactly how any question gets answered before a visitor ever asks it.
Sentiment scored
Every conversation gets a sentiment score, so frustrated visitors surface at the top of your Inbox instead of hiding in the pile.
How it works
- 1
Point it at your content
Yokaify crawls the pages you choose and keeps them synced. Add manual Q&A entries for facts that live nowhere on the site.
- 2
Visitors ask, the mascot answers
Reactive chat or a proactive assist — either way, retrieval runs over your content and the reply cites what your store actually says.
- 3
Uncertainty becomes a handoff
When the content can’t support a confident answer, the mascot offers escalation or lead capture instead of improvising.
- 4
You close the gaps
The Inbox shows every conversation; weak answers become manual entries or content fixes, verified in Ask AI. The loop takes minutes.
Common questions
Will it make things up?
Grounding is the core design constraint: answers come from your content, and low confidence produces an honest “I’m not sure” plus a handoff — not a guess. That’s a deliberate trade: slightly fewer answered questions, zero invented policies.
What content can it use?
Pages you point it at (crawled and kept in sync) and manual knowledge entries you write. You can enable or disable individual pages at any time.
How fast can I fix a wrong answer?
Add or edit a manual knowledge entry and it’s used in answers immediately. Verify in the Ask AI tester — the whole loop takes about a minute.
What happens when the AI reply quota runs out?
Nothing breaks. The mascot degrades gracefully to non-AI behavior until your month resets, you upgrade, or you add a booster pack.
See it on your own store
One script tag, live in minutes. Measured with a real holdout, so you'll know if it's working — not hope.