The mascot isn't showing up. What should I check?

Confirm the script is on the page with a valid data-site-key, that it's only included once, and that your domain is in your allowed-origins list. Ad blockers can also hide third-party widgets.

Why didn't the mascot pop up for me?

That's usually intentional. Yokaify only intervenes on clear hesitation, and it respects cooldowns, a per-visitor daily cap, and a holdout group that is never shown the mascot.

Will Yokaify slow down my site?

No. The script loads asynchronously and behavior scoring runs in a background Web Worker, off your page's main thread.

Can I migrate from Chatbase?

Largely yes for website chat: Yokaify covers grounded answers from your content plus proactive, behavior-triggered help. It does not yet support file or PDF uploads, importing question-and-answer pairs, or external API actions.

Can I replace Gorgias with Yokaify?

No. Yokaify is an onsite conversion agent, not a help desk. It has no ticketing, email, or SMS support, so it complements a helpdesk rather than replacing one.

FAQ & troubleshooting | Yokaify Docs

Q: Is it privacy-friendly?

Behavior is scored in the browser and visitors are identified by a random anonymous ID, not personal data. Yokaify only contacts the server when it decides to act or to record an outcome.

Q: Does it work on mobile?

Yes. On touch devices Yokaify reads touch dwell, rage taps, pinch-zoom, and scroll pauses instead of mouse signals.

Installation

The mascot isn't showing up

Check that the script is present with a valid data-site-key, included only once, and that your domain is in your allowed-origins list. Ad blockers can also hide third-party widgets.

The mascot loads but can't answer

This is almost always an allowed-origins issue — add your domain in the dashboard. See Site keys & allowed origins.

Behavior

Why didn't the mascot pop up?

By design. Yokaify only steps in on clear hesitation, and respects cooldowns, a per-visitor daily cap, and a holdout group that is never shown the mascot.

Does it slow down my site?

No — the script is async and scoring runs in a background Web Worker.

Is it privacy-friendly?

Behavior is scored in the browser, and visitors are identified by a random anonymous ID rather than personal data.

Does it work on mobile?

Yes — it uses touch-specific signals like touch dwell, rage taps, and pinch-zoom.

Migrating from other tools

From Chatbase

For website chat, mostly yes: Yokaify delivers grounded answers from your content plus proactive, behavior-triggered help that a reactive widget doesn't. The gaps to know about: Yokaify doesn't yet support file or PDF uploads, importing question-and-answer pairs, or calling external APIs and actions.

From Gorgias

Not a replacement. Gorgias is a help desk — tickets, email, SMS, macros. Yokaify is an onsite conversion agent focused on the moment of purchase, so it complements a helpdesk rather than replacing it.